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Cannot Find Printer During Setup

Important

  • If your wireless router has security settings, disabling them may enable you to connect.

    Privacy Separator/SSID Separator/Network Separation Function

  • Turning off the band steering feature (determines the appropriate frequency band to connect to when the number of devices connected increases and the 2.4 GHz and 5 GHz frequency bands are congested) in your wireless router's settings may help.
  • If the same SSID is set for both 2.4 GHz and 5 GHz, changing them to different SSIDs may enable you to connect.If your printer does not support 5 GHz connection, connect the PC to a Wi-Fi router with 2.4 GHz enabled and set it up again.
  • If your printer does not support 5 GHz connection, the wireless router must have 2.4 GHz enabled.If your printer does not support 5 GHz connection, connect the PC to a Wi-Fi router with 2.4 GHz enabled and set it up again.

If you cannot find the printer on network during setup, check the following.

When you complete all the checking, try to set up from the beginning.

Items to check for Wi-Fi:

When connecting the printer to Wi-Fi, check/respond to all the items in [Step 1], and try to set up from the beginning. If you still cannot set up the printer properly, try the items in [Step 2] and try to set up from the beginning.

  1. Step 1 Check the basic items for Wi-Fi

  2. Step 2 Solve the problem, using IJ Network Device Setup Utility

Items to check for wired LAN:

When connecting the printer to wired LAN, check/respond to all the items in [Step 1], and try to set up from the beginning. If you still cannot set up the printer properly, try the items in [Step 2] and try to set up from the beginning.

  1. Step 1 Check the basic items for wired LAN

  2. Step 2 Solve the problem, using IJ Network Device Setup Utility

Items to check for Wi-Fi

  1. Step 1 Check the basic items for Wi-Fi

    1. Check power status

      Are printer and network device (router, etc.) turned on?

      Stop setting up, and check if the router (modem) is turned on and then check if the printer is turned on.

      1. Check if network devices such as router are turned on.

        If network devices are not turned on, turn on the power. If the network devices are on, turn them off and on again.

        It may take a while for the network device to become ready for use once they are turned on.

        Proceed once the network devices such as router are ready for use.

      2. Check if the printer is turned on

        If printer is not turned on, turn on the power. If the printer is on, turn them off and on again.

      Proceed once you complete checking the power status above.

    2. Check PC network connection

      Can you view any web pages on your computer? Make sure the computer and network device (wireless router, etc.) are configured and the computer is connected to the network.

      If you cannot view web pages on your computer, check wireless router network connection settings, such as IP address filtering, MAC address filtering, and DHCP function.

      For more on checking the settings of the wireless router, refer to the instruction manual supplied with the wireless router or contact the manufacturer.

      Important

      • Depending on the wireless router, note that different network name (SSID) is assigned for a bandwidth (2.4 GHz or 5 GHz) or its usage (for PC or game machine), using alphanumeric characters at the end of network name (SSID).

      Once you complete checking the wireless router, configure the network settings for your computer. For the procedures, refer to the instruction manual supplied with the computer, or contact the manufacturer.

      Once you complete setting up the wireless router and your computer, configure the settings on your computer in order to view web pages, using the information of the wireless router.

      Proceed once you complete checking the network connection above.

    3. Check printer's Wi-Fi settings

      Make sure the or icon is displayed on the touch screen.

      If icon is not displayed:

      The printer is not set to use Wi-Fi. Turn on wireless communication on the printer.

      If icon is displayed:

      icon indicates that the wireless router and the printer are not connected. Reconsider the locations of the wireless router and the printer.

      • Checking the location of wireless router:

        After checking the wireless router setting, make sure the printer is not placed too far away from the wireless router. The printer can be up 50 m (164 ft.) from the wireless router indoors if unobstructed. The printer is designed for indoor use. Make sure the printer is close enough to the wireless router to be used.

        Place the printer and wireless router where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor. Wireless communication can be impeded by building materials containing metal or concrete. If the printer cannot communicate with the computer over a Wi-Fi due to a wall, place the printer and the computer in the same room.

        In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the wireless router as far away from interference sources as possible.

      • Checking the location of printer:

        Make sure that the printer is not placed behind an object. The printer may not be connected when placed behind a wall or on a shelf. Try to place the printer in a location where there is no obstacle.

        For details, see the instruction manual supplied with the wireless router or contact the manufacturer.

    When you complete checking [Step 1] above, try to set up from the beginning.

    If the printer cannot be detected after trying to set up from the beginning, proceed to [Step 2].

Items to check for wired LAN

  1. Step 1 Check the basic items for wired LAN

    1. Check the power and LAN Cable

      When the printer cannot be found on the setup screen, using LAN connection setup, make sure that all the network devices are connected with the router and the hub via LAN cables and that all the devices are turned on.

      If LAN cable is not connected:

      Connect the router, hub, computer and printer via LAN cables.

      Make sure the printer is turned on.

      Make sure the printer is turned on, and make sure that the router and the hub are turned on.

      If LAN cable is connected, and printer and network device are off:

      Turn on printer or network device.

      If LAN cable is connected, and printer and network device are on:

      If they are on, turn them off and on again.

      Note

      • It may take a while for the printer and network device to become ready for use once they are turned on again. After turning it on, wait for a while and proceed.

    2. Check PC network connection

      Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network.

      If you cannot view web pages, unplug the cable connected to the router's WAN side. Connect the cable directly to the computer to see if you can view web pages on the Internet.

      Check the settings for the router if you were able to view web pages. For details on checking the settings of the router, refer to the instruction manual supplied with the router or contact the manufacturer. Refer also to the instruction manual regarding the connection of the provider.

      Once you complete checking the router, configure the network settings of your computer. For the procedures, refer to the instruction manual supplied with the computer, or contact the manufacturer.

      Once you complete setting up the router and your computer, configure the settings on your computer to view web pages, using the information of the router.

      Proceed once you can view web pages on your computer.

    3. Check printer's wired LAN settings

      Make sure the icon is displayed on the touch screen.

      If icon is not displayed:

      The printer is not set to enable wired communication. Change the printer settings in order to use wired LAN.

    When you complete checking [Step 1] above, try to set up from the beginning.

    If the printer cannot be detected after trying to set up from the beginning, proceed to [Step 2].

  2. Step 2 Solve the Problem, Using IJ Network Device Setup Utility

    Diagnose and repair the network connections using IJ Network Device Setup Utility.

    Download IJ Network Device Setup Utility from the below page, and install it on your computer.

    Refer to below in regard to starting up IJ Network Device Setup Utility.

    Once revised, try to set up from the beginning.